Help and contact

No. We are a private company doing document preparation and process coordination. Notarial acts are performed by a notary whom you pay directly at the official tariff; legal advice comes from a lawyer you retain directly. We receive nothing from either. More on the about page.

Turkish, English, Russian and Arabic now; Turkmen, Uzbek and Persian are being added. Your coordinator writes to you in your language and reads the bank's and the authority's Turkish for you.

Guidance and translation yes, anywhere; attendance at notaries and authorities only in İstanbul for now. Documents are returned by licensed domestic courier at ₺250.

No. Turkish law forbids lawyer referral and advertising, and we respect that. We explain how to find one yourself through the Bar lookup on the legal information page. We take and pay no fee for any legal referral.

No. You submit it yourself through e-ikamet.goc.gov.tr and attend the appointment in person, as the law requires. We prepare the document set, check it, coach you through the form and prepare you for the appointment. The Göç İdaresi states that intermediaries are not recognised — official notice.

No one can — decisions are made by the authorities, the bank or the registry. Anyone who promises an approval is not telling the truth. We are responsible for a complete, correct file and a clear process, and we fix our own mistakes at our cost.

You do, always directly to the state or the notary, against a receipt in your name. We never collect government fees or notarial tariffs. Our fee is shown separately before you order. Current residence permit fees: card ₺964 plus harç by nationality — official table.

Two payments. To us: sworn translation ₺700–900 per page (EN/RU) or ₺850–1,100 (AR/FA/TM) plus ₺400 notary coordination per visit. To the notary, at the counter: about ₺884 per page at the 2026 tariff (certification ₺667.67 + writing fee ₺80.68 + suret harcı ₺104.00). Full breakdown on the service page.

No. The first reply, the clarifying questions and the written plan with four price lines are free. You pay only when you accept the plan.

By card through a TCMB-licensed payment provider or by bank transfer, after you have seen the written plan. Invoices are e-Arşiv or e-Fatura in the name you give us.

You have a 14-day right of withdrawal from the contract date. If you ask us to start within those 14 days and consent explicitly, the right ends for the part already performed and we refund the rest pro rata. Fees you paid to the state or a notary are theirs, not ours, and we cannot refund them. See right of withdrawal.

Stored in Türkiye, encrypted, access logged. We extract only the fields the procedure needs; religion and blood-type fields on IDs are masked and never stored. Without your consent to keep a vault, scans are deleted 90 days after the order closes. Details in the privacy notice.

Write to [email protected] or the WhatsApp number; complaints are answered within two business days. Consumers may also apply to the Tüketici Hakem Heyeti or consumer court of their district, free of charge for the application. Addresses in the pre-contract information.